Terms & Conditions

Terms & Conditions

Reminder & information, terms & conditions:

After reviewing your Move Conformation , make sure to E-sign it.

Update your moving advisor about any changes to your Move such as your list of items, optional services, multiple stops, elevator or stair usage, excessive walking or long carry.

COI & building:

Notify your moving advisor if your building requires a Certificate of Insurance (COI). All certificates issued by us prior to your move date are free. Please note that if a COI is required to be issued or to be modified on your move date, it will result in an administrative fee. Furthermore, remember to secure your move date and elevator time, and ask your building management about any restrictions or special requirements they may have.

The quoted price does not include tips or gratuities for the moving crew. Although most of customers choose to tip between 10% – 20%, the decision about tipping is at the discretion of you.


Unless otherwise specified, you are responsible to obtain the packing materials, pack, and unpack your clothes, linens, books, china, dishes and content of drawers and shelves. Do not pack any item in plastic bags. Glass or marble tops & shelves, mirrors, lamps, electronics & TV’s, must be packed in boxes, cardboard crates or containers. Please pack liquids inside plastic bins not in carton boxes to avoid breakage or leakage. Protect mattresses and box springs using a plastic mattress bag or box for hygienic purposes. Professional packing materials are available on the day of the move and will be at an additional cost.

Securing parking:

Please arrange a parking space or parking permit at both your pickup and delivery address. Please contact your moving advisor regarding any parking restrictions to avoid parking violations.

Reservation & forms of payment:

To make a reservation, We do require credit card information. We do not charge a deposit. Payment for a local move can be done using only these forms of payment – Visa card, Master Card, or a cash payment. Payment for a long distance move is as follows – 70% of the estimated price is due on the day of the pick up. We accept Visa card, Master Card, Cash or Check for this payment. The remaining balance is due at the time of delivery payable by Cash or a Postal Money Order. A Postal Money Order is obtained from a United States Post Office. The maximum for any 1 Postal Money Order is $500.

Rescheduling & cancellation:

You can alter your move date as many times as needed and can select new move date. If you wish to cancel your move, as a courtesy, we request that you email your cancellation in writing and receive a cancellation confirmation from us or call us. Cancellations made up to three (3) business days prior to the first original scheduled moving date.

cancellation fee – 150$ (Less then three days prior the moving date)